Shipping policy

 

Shipping Information

Free Shipping Promo

Sol Candles & Scents is currently offering Free Standard Shipping on orders over $90 to all Australian addresses.

Terms and conditions of the offer:

  • this offer includes Standard Shipping only, and does not include Express Shipping;
  • your order value must exceed $90 after discounts are applied, and also excludes shipping costs;
  • excludes corporate & wholesale orders;
  • your delivery address must be located within Australia; and
  • this offer is ongoing and is subject to change or may be withdrawn at any time.

Standard delivery within Australia

All goods are dispatched from Brisbane, QLD and are delivered by Couriers Please, Fastway or Australia Post using the Online Sendle Parcel System.

Most orders are dispatched from our warehouse within 1-3 business days.

Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

Sol Candles & Scents cannot be held responsible for delays within the Australia Post or Sendle 3rd Party Courier networks.

We use Sendle’s Online Parcel system to deliver items Australia-wide to Business & Residential Addresses. All PO Box Address are sent using Australia Post.

For ALL Australian standard deliveries, please see below shipping charges:

  • $8.50 set postage and handling Australia Wide 
  • FREE delivery on orders over $90 (excludes shipping costs, corporate orders and express post)

Please note that some rural locations may take slightly longer. Once your order leaves our warehouse, you will receive an email from Sendle with your tracking number, after which you can track your delivery. Please contact Sendle for any inquiries about your order, as once this leaves our Online store, it is in the hands of the courier.
For Sendle Tracking Click Here

For all Business & Residential address: All parcels are marked authority to leave unless stated otherwise. Please leave a note at checkout if you would like to sign for your parcel or if you have a pacific area you would like it left.

For PO Box Addresses: All PO Box addresses are sent via Australia Post.
For Australia Post Tracking Click Here

Express delivery within Australia

We use the Australia Post Express Post Parcel Service to deliver items Australia-wide from our warehouse. Please see below shipping charges:

  • $30.00 for postage and handling within Australia.

All Express Shipping is dispatched same business day or next business day.

For Australia Post Tracking Click Here

International Shipping

International Shipping Using Sendle

We offer international shipping to the following countries: USA 🇺🇸  (ex New Mexico) & New Zealand 🇳🇿. 

Shipping charges for your order will be calculated and displayed at checkout. Please note no PO Boxes will be accepted for International Shipping.

All Sendle parcels are counted as ‘Delivery Duties Unpaid’ (or DDU), which means that the receiver has to pay for any potential duties or charges associated with the parcel.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sol Candles & Scents is not responsible for these charges if they are applied and are your responsibility as the customer. 

If in the event you choose to not pay the import duties and taxes (including VAT) you will Not be refunded your order.